Refunds, cancellations and exchanges
All Eurail pass refund requests must be made exclusively at the company where
the pass in question has been purchased, while presenting the original pass in
its pass cover. If you've purchased your pass from STA Travel, contact STA
Travel to begin the return procedure.
Refunds are subject to a 15% cancellation fee to Eurail and a cancellation
penalty to STA Travel after payment has been made.
Unused rail passes are refundable within one (1) year from the purchase date
(this is the issue date printed on the pass), provided they have not been
Partially used or validated passes are 100% non-refundable.
Shipping charges are not refundable.
Lost or stolen rail passes are neither refundable nor replaceable.
All bookings are accepted and all passes are issued on the express condition
that STA Travel is not responsible nor liable for any loss (consequential or
otherwise); damage (including, but not limited to, loss of, or damage to
passengers' clothes, baggage, property, whatsoever); death, injury, delay,
inconvenience or irregularity caused by, or arising from, or in connection
with, any defect in any train, vehicle or other land or sea conveyance used,
rented, or traveled in; or through the negligence, willful misconduct, strikes,
or other acts, defaults, or omissions of any railroad carrier, car rental or
other provider of goods and services.
Travel on a Eurail pass is subject to the conditions, tariffs and regulations
imposed by the European rail, shipping, bus or other companies, firms, or
Pass Usage - General Conditions
Passes may only be used by the person(s) to whom it has been issued, and cannot
be transferred. Misuse of any Eurail Pass, including photocopying,
counterfeiting or attempting to extend its period of validity, is considered as
fraud. This authorises any ticket inspector to demand a penalty fine and/or
full payment for the journey, and may result in confiscation of the Pass.
Eurail Passes cannot be replaced if lost or stolen, and appropriate insurance
or 'Pass Protection' is strongly recommended.
Eurail Passes must be activated within six months of issue (or, in the case of
certain promotional Passes, by the date otherwise specified).
Eurail Passes must be activated at a station of one of the participating
railway companies, before you can commence your first train journey. When the
traveller is arriving by international train into a country covered by their
chosen Eurail Pass (i.e. from a country not covered by their Pass), then an
inspector on board the train may also activate their Eurail Pass. Travellers
cannot activate their own Passes.
Journeys may not start before 00.00 hours on the first day of validity of the
Pass, and may not end after 24.00 hours on the last day of validity.
Certain trains may travel through a country not covered by your chosen Pass, in
which case an additional ticket must be purchased for that part of the journey.
Holders of '2nd Class' Eurail Passes may choose to travel in 1st Class, on
payment of the difference in price between the 1st and 2nd Class full fares for
the journey. No refund is payable if you choose to travel in a lower class.
Pass Usage - Additional Conditions for 'Flexi' Passes
Passengers travelling on a 'Flexi' pass (e.g. xx days of travel within xx days)
may choose their own 'travel days' within the overall validity of the pass. The
passenger must enter the date of each 'travel day' on the pass, in blue or
black ink, before boarding the first train/ship of the day. Failure to do so
may require the payment of a penalty fine to any ticket inspector.
A chosen 'travel day' runs from midnight to midnight, however if the journey in
question starts with an overnight train departing after 19.00 and arriving
after 04.00 the following day, then only the following day needs to be used as
a 'travel day' on your 'Flexi' Pass. If, however, this overnight service
requires a change of train prior to midnight, then two 'travel days' must be
When travelling on a 'Flexi' pass on board an overnight ferry, you may enter
either the day of departure or the date of arrival - you do not need to use two
Pass Usage - Additional Conditions for
Persons travelling on a 'Saver' Pass do not have to make all trips together as
a party, however you do always have to carry both the 'Saver' Pass &
Control Voucher with you whenever you are travelling. Therefore, on a day when
some of the persons listed on the 'Saver' Pass choose to make a journey, the
other members of your party cannot catch make a different journey at the same
Supplements / Extra Charges
Eurail passholders are exempt from paying a supplement on high-speed or premium
services such as the ICE, TGV, IC and EC. On some of these services, however, a
compulsory seat reservation must be paid for.
Eurail passholders must also pay other charges and supplements, such as:
(a) seat reservations, including those routinely offered and/or compulsory in
countries such as Spain, France, Italy and elsewhere; as well as those which
are simply recommended such as in the case of peak departures or high season
(b) sleeping accommodation, such as beds, cabins and couchettes on board
trains, and the use of cabins, berths and reclining seats on board ferries;
(c) services including meals, luggage check-in, newspapers and telephone calls,
which are sometimes included in the supplement on some trains or ferries;
(d) seasonal supplements on ferry routes operated by Attica Group & Minoan
Lines; plus port taxes & the use of certain boats.
Every booking accepted is subject to a fraud check. Potentially fraudulent
bookings will be manually reviewed, and the customers will be contacted, if
needed. This will happen within 48 hours after booking, during business days.
STA Travel is not responsible nor liable for any loss (consequential or
otherwise); damage, delay, inconvenience or irregularity caused by, or arising
from, or in connection with this process.
Travel insurance is recommended.
Travelers are responsible for ensuring that they have all necessary travel.